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For the fastest diagnosis, include your device model, operating-system version, app version, and the steps that led to the problem. Never send your Apple, Google, or payment password.
Purchases and restore
Restore a previous purchase
Use the same Apple App Store or Google Play account that made the purchase. Open Chrono Rogue, return to the stage selection screen, and choose RESTORE. Keep the device online until the result appears.
Purchase restored, but a later level is locked
A stage purchase grants access beyond the first three free levels and reveals the full stage. Levels still unlock in sequence: complete the previous level to open the next one.
Changed devices or reinstalled the app
Eligible stage purchases can be restored with the same store account. Campaign progress and settings are stored only on the device and cannot be restored after the app is deleted.
Gameplay and technical issues
- Restart the app and confirm you are running the newest available version.
- For purchase checks or restore, confirm the device has a working internet connection.
- Include a screenshot and the stage and level number when reporting a gameplay issue.
- If audio is missing, check both the in-game sound setting and the device volume.
中文支持
如需购买恢复、关卡进度或技术支持，请发送邮件至 info@cosinetech.xyz，或致电 +1 323 301 3227。
请附上设备型号、系统版本、App 版本、问题发生步骤以及相关截图。请勿发送 Apple、Google 或支付账户密码。
繁體中文支援
如需購買恢復、關卡進度或技術支援，請傳送電子郵件至 info@cosinetech.xyz，或致電 +1 323 301 3227。
請附上裝置型號、作業系統版本、App 版本、問題發生步驟及相關截圖。請勿傳送 Apple、Google 或付款帳戶密碼。